From:                              route@monster.com

Sent:                               Thursday, October 22, 2015 2:20 PM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: Network Pro

 

This resume has been forwarded to you at the request of Monster User xapeix03

Andrea Pickel 

Last updated:  05/18/14

Job Title:  no specified

Company:  no specified

Rating:  Not Rated

Screening score:  no specified

Status:  Resume Received


Muskegon, MI  49442
US

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Summary Section

 

 

RESUME

  

Resume Headline: Andrea Pickel - Provisioner

Resume Value: sv29kndp6vdqvzur   

  

 

ANDREA PICKEL

2448 Renae Dr, Muskegon MI, 49442

231-760-7556

andrea.pickel@gmail.com

Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

 

Skills

·                Schedule Management

·                Possess solid computer skills

·                Accurate and detailed

·                Ability to train, motivate, and supervise employees

·                Flexible

·                Ability to maintain/update accurate inventories

Work History

Multiband Corporation – Wyoming, MI

2009-2014

Provisioning/Dispatch

·                Effectively managed a high-volume of inbound and outbound customer and technician calls.

·                Addressed and resolved customer complaints empathetically and professionally.

·                Gathered and verified all required customer information for tracking purposes.

·                Defused volatile customer situations calmly and courteously.

·                Mastery of customer service management systems and databases

·                Dispatching technicians promptly and efficiently.

 

 

 

 

Johnson Controls Interiors – Holland, MI

1993-2008

 

Stockroom/Work Order Management/Team Lead/Assembly

·                Led stockroom improvement initiatives to advance operational efficiencies and drove cost reductions to $50,000 a year.

·                Conducted daily inventory duties; ordering, receiving and cycle counts.

·                Generated PM schedules and procedures.

·                Worked closely with equipment maintenance engineers and technicians.

·                Trained, coached and mentored staff as production lead.

·                Exceeded company objectives with daily key measures.

 

 

 

Education

Mona Shores High School

1989

 

Muskegon, MI

 

 

References Furnished Upon Request

 

 



Experience

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Job Title

Company

Experience

Provisioner

Multiband Corporation

- Present

 

Additional Info

BACK TO TOP

 

Current Career Level:

Entry Level

Work Status:

US - I am authorized to work in this country for any employer.

 

 

Target Job:

Target Job Title:

Provisioner

 

Target Company:

Company Size:

Occupation:

Customer Support/Client Care

·         Call Center

 

Target Locations:

Selected Locations:

US-MI-Grand Rapids