ANDREA PICKEL

2448 Renae Dr, Muskegon MI, 49442

231-760-7556

andrea.pickel@gmail.com

Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Skills

·                Schedule Management

·                Possess solid computer skills

·                Accurate and detailed

·                Ability to train, motivate, and supervise employees

·                Flexible

·                Ability to maintain/update accurate inventories

Work History

Multiband Corporation – Wyoming, MI

2009-2014

Provisioning/Dispatch

·                Effectively managed a high-volume of inbound and outbound customer and technician calls.

·                Addressed and resolved customer complaints empathetically and professionally.

·                Gathered and verified all required customer information for tracking purposes.

·                Defused volatile customer situations calmly and courteously.

·                Mastery of customer service management systems and databases

·                Dispatching technicians promptly and efficiently.

Johnson Controls Interiors – Holland, MI

1993-2008

Stockroom/Work Order Management/Team Lead/Assembly

·                Led stockroom improvement initiatives to advance operational efficiencies and drove cost reductions to $50,000 a year.

·                Conducted daily inventory duties; ordering, receiving and cycle counts.

·                Generated PM schedules and procedures.

·                Worked closely with equipment maintenance engineers and technicians.

·                Trained, coached and mentored staff as production lead.

·                Exceeded company objectives with daily key measures.

Education

Mona Shores High School

1989

Muskegon, MI

References Furnished Upon Request